Copyright © 2021 IDG Communications, Inc. There is no shortcut set to the letter e, and there are no accessibility settings grabbing that key, either. Apple may provide or recommend responses as a possible solution based on the information provided; every potential issue may involve several factors not detailed in the conversations captured in an electronic forum and Apple can therefore provide no guarantee as to the efficacy of any proposed solutions on the community forums. Click the Input Sources tab. You'd have a hard time using the Mac meaningfully after login without the letter 'e'. Ask Question Asked today. eFix Ltd (UK) 7 . Log into your administrator account to change another account's password. If you’ve used any computer for any amount of time, you know that eventually something is going to stop working. Once rebooted, close the lid to put your MacBook to sleep and leave it for 2-3 minutes. Now, when in the login screen after a reboot, the keyboard does not respond (can't enter my password). To proceed you’ll need to know the short name of the account for which you would like to reset the password, and then perform the following steps: Restart your Mac and hold down Command-S at the boot chimes. If the keyboard continues to be an issue in that regard, but is otherwise working properly, I advise my customers to simply turn the keyboard off before putting the Mac. Turn off Bluetooth or disconnect any connected keyboard. I just received a 13inch MBP i7. Rep: 34.5k. Reboot your MacBook from the Apple menu. 49 . In response to thomas_r. Try connecting another keyboard to your keyboard and check if you can input properly. My keyboard stopped working but my trackpad is still working fine. Here's how to fix a Mac mouse, and what to do if your Apple mouse has stopped working. The mouse works, however. Judging from the on-screen keyboard it thinks that the Alt-key is pressed. I bought a iMac 27” off eBay and included in the sale was an Apple trackpad and Magic Keyboard. The new keyboard is based on the Magic Keyboard that ships with the iMac. Note that of the options I present here, this one should preserve the link to your keychain, allowing you to continue working seamlessly with your new password, without having to store other passwords in your keychain again. If you configure your Mac this way you can then log into the admin account and use the Users & Groups system preferences to change your main account’s password. When you’re finished accessing these files, hide your files again by using this Terminal command: defaults delete com.apple.finder AppleShowAllFiles; killall Finder. If you do have FileVault enabled and can’t remember either your password for unlocking the drive or the drive’s recovery key, then you won’t be able to recover any data from it. To use Target Disk mode, restart the Mac you wish to access and hold the “T” key when you hear the boot chimes. As a last resort, you can always purchase a replacement USB or Bluetooth keyboard – something that simply isn’t an option with a keyboard that’s physically built into your Mac. If it's still happening in safe mode, it's gotta be a hardware problem. Look for Bluetooth settings. Jan 3, 2014 6:10 AM in response to Staffdaman It could be a problem caused by the wireless keyboard... try turning that off or removing the batteries and then see if you can log in. To start the conversation again, simply ask a new question. Reece @reecee. Connect this Mac to another one via either a FireWire or Thunderbolt cable and its hard drive should appear as an external drive to your second Mac. The options I’ve mentioned will help you reset your password and log into your account. Do you see the same problem there? Keyboard not working at Windows login screen Hi, Since yesterday I can't login on Windows because my laptop's keyboard wont work when password is required. Is your MacBook not working? All postings and use of the content on this site are subject to the. Jan 3, 2014 3:15 AM in response to Staffdaman, Jan 3, 2014 6:10 AM in response to Staffdaman, Feb 2, 2015 5:46 PM in response to Staffdaman, User profile for user: Enter an incorrect password three times and you'll be prompted for an Apple ID. Cancel Post comment. To start the conversation again, simply ask a new question. Can't log into Mac because keyboard cannot type e...any suggestions Mac mouse broken (or simply not working the way you want)? thomas_r. In response to Staffdaman. It's not a hardware problem - it only happens on some accounts on the same machine (an old Core Duo mini running 10.6.8). In response to Staffdaman. This new keyboard then came to the 13in MacBook Pro and MacBook Air in the first half of 2020. Macworld is your best source for all things Apple. If you still can't type the letter 'e', you probably need to contact Apple for evaluation and service. Change the connection. Capital E works just fine. Follow the on-screen instructions and you should be able to change your password and then log into your account. But when typing the letters and numbers that make up my password, all characters are ignored and no input is shown. I don't yet have a wireless keyboard but it is on order. Jun 21, 2012. Check the USB port at the back of your Mac and make sure the keyboard's not been yanked out. With this set up, you can reset your password by entering the incorrect password three times on the login screen, which will invoke a panel that prompts you to reset the account’s password using your Apple ID. Everything worked good until I logged out. Apple has admitted that there’s a flaw with their design and as long as your MacBook is recognized as one of the afflicted models (if your keyboard isn’t working, it probably is) then all you have to do is take your laptop to an Apple Authorized Service Provider, Apple Retail Store, or Apple Repair Center, and they’ll handle your MacBook or MacBook Pro keyboard replacement. Reset SMC. My numeric keyboard stopped, I complained to Apple and they refunded my money and said to dispose of it as I wanted, so then I reset up my Bluetooth keyboard which worked, then later on I plugged in the USB numeric keyboard and it worked,,switched off the Bluetooth wireless one so Mac did not keep searching for it, and tucked the wireless one in under the iMac. It was the "Speak selected text" key. 2) Press the Shift, Control and Option keys on the left side on your keyboard and the Power buttons at the same time. To do this, open Disk Utility where you will see your drive grayed out in the list of devices. Read further to get a resolution to this issue. Posted: 11/19/2016. OS X Mountain Lion (10.8.5). Feb 2, 2015 5:46 PM in response to Staffdaman Many Mac users go with the full sized Apple wired keyboard rather than a wireless keyboard so that they can have a dedicated number keypad on their keyboard. Now check if the keyboard is working. Choose Terminal in the Utilities menu. Reboot into Recovery mode or Internet Recovery by holding Command-R at startup. In response to Staffdaman. Jan 2, 2014 10:54 PM in response to thomas_r. This feature first requires that you’ve associated your Apple ID, which can be done by going to the Users & Groups system preferences, and then clicking the Set button next to the words Apple ID and then supplying your Apple ID and password. Jan 3, 2014 4:06 AM in response to thomas_r. If not, move on to the next possible fix. I'm having the same problem. To further complicate the matter, the Apple Wired Keyboard does not … Trouble is, I can't log in to the iMac because the keyboard is not paired. If your Apple wireless mouse, keyboard, or trackpad isn't recognized by your Mac after following the tips above, try turning the wireless device off, waiting a few seconds, and then turning it back on. Stranger still, I can't enter the letter e using the keyboard viewer. If it's still happening in safe mode, it's gotta be a hardware problem. Options. Add a comment . If it's not, click the add button (+) and choose from the languages that appear. In response to Staffdaman. To manage hidden files, you can temporarily show all files in your current Mac’s Finder by running the following command in the OS X Terminal app: defaults write com.apple.finder AppleShowAllFiles -bool TRUE; killall Finder. I am afraid the it too will not work on the login screen. We run through how to troubleshoot a Mac that has stopped working, helping you find out what's wrong with your Mac and how to fix it! iMac keyboard not working my iMac keyboard is not paring with my iMac can't login Answer this question I have this problem too Subscribed to new answers Looks like no one’s replied in a while. This is annoying no matter what, but it’s a much bigger problem if key hardware like your keyboard isn’t working. How to Fix a Keyboard Not Working on Mac. The login screen does not accept input from my keyboard when entering the password for my user. To check if this is the issue, turn off Bluetooth on your Mac. Here are some tips for doing just that. Turn the device off and on. Apple includes several options for resetting account passwords in OS X. In response to Neil_B, Feb 3, 2015 7:34 AM in response to Staffdaman Reboot into Recovery mode or Internet Recovery by holding Command-R at startup. If you still can't type the letter 'e', you probably need to contact Apple for evaluation and service. Can’t pair Magic Keyboard due to numerical keys not working. Active today. Jan 2, 2014 6:22 AM in response to Staffdaman. By Kris Wouk / Sep 13, 2019 / Mac. But I am … MacBook :: How To Login If Keyboard Not Working Oct 19, 2010. This discussion is a year old - did you ever find a solution? This seems to eliminate the issue most of the time. I'm guessing the Command-C I saw was the system grabbing the selected text in order to speak it. (I don't have any other keyboards to hand.) Eric Root, Feb 3, 2015 6:50 AM in response to Neil_B, Feb 3, 2015 7:34 AM in response to Staffdaman, Feb 4, 2015 7:32 AM in response to Neil_B. in sleep mode and, upon “waking” the Mac up to do so by clicking the mouse instead and waiting for the Mac to be ready to “do stuff”, then turning the keyboard on. Jan 2, 2014 6:22 AM in response to Staffdaman Q: Launch System Preferences by clicking on the Apple logo in the Menu Bar. While you should be able to browse all files on the drive in Target Disk mode, there may be some times when you can’t do this, either because of permissions restrictions or because files are hidden. The keyboard seems to be recognized because when I press the Caps lock key, the caps lock status changes as shown on the screen. If you have connected a faulty keyboard, of course, you will not be able to use it. Much as recovering or resetting a forgotten password may sound like a bother, its a small inconvenience that’s entirely trumped by a Mac protected with a solid password. Open the lid and the trackpad should be working as normal. (If you instead see a Change button next to the Apple ID entry, your ID is already associated.). Choose Apple menu  > System Preferences, then click Keyboard. Less, User profile for user: Staffdaman, Can't log into Mac because keyboard cannot type e...any suggestions. Viewed 13 times 0. Feb 4, 2015 7:32 AM in response to Neil_B In the BIOS keyboard test it's fine though. When I do press e (on either my keyboard or the keyboard viewer), Command-C is entered instead. I can watch it happen on the keyboard viewer. To maximize your Mac’s security you should have both an administrator account for administrative tasks and a standard account that you use for your primary identity (you can still perform administrative tasks from within your main account by authenticating with the administrator credentials). If your keyboard is not working/being detected while booting up your Windows 10 computer, this tutorial is for you. The approaches I outline below depend on how much access to your Mac you currently have. You'd have a hard time using the Mac meaningfully after login without the letter 'e'. 62 . I took it to a repair place and they said that putting in a new keyboard did not fix the issue. The first thing to check in this scenario is whether your keyboard is indeed working and is in a working condition. There are ways to reset your login password, but the problem is not the login. That way is Target Disk mode. I have a brand new Bluetooth keyboard (replacing an old one I spilt coffee on) and I would like to pair it with my iMac. Apple disclaims any and all liability for the acts, omissions and conduct of any third parties in connection with or related to your use of the site. User profile for user: So when your keyboard is not working, resetting the SMC is worth a try. However, if you still can’t get into your Mac because of a lost or forgotten password there’s a way to get some of the data off of it. It's wise to try a different USB port if you have one available. Even though you can set up your Mac to automatically log into your user account without a password, your computer is going to be more secure if you use one. Select your boot drive in the utility that appears. Use the Info window to ignore ownership on the connected drive. Every Mac has a main user account called “root,” which is the system account that’s used to launch the essential background services required for your Mac to operate. You can then enable the option to allow resetting your password using an Apple ID. 12/13/2017 by Darryl Baker. In that case, try restarting in safe mode. To do this, click the lock icon in the Users & Groups system preferences to authenticate, and then click the account you can’t log into. Show 14 more comments. To overcome this, you can select the drive mounted via Target Disk mode, press Command-I to produce the drive’s Info window, and enable the option to ignore ownership on the volume (at the bottom of the information window). Feb 3, 2015 6:50 AM in response to Neil_B It could be a problem caused by the wireless keyboard... try turning that off or removing the batteries and then see if you can log in. What to do if your Mac’s built-in keyboard stops working. 2. Note: When you purchase something after clicking links in our articles, we may earn a small commission. Fortunately, if you have lost your password, there are several approaches you can take for either regaining complete access to your Mac or, at least, getting to the specific data you need. 0 /1024. How do I resolve this chicken-and-egg situation? This site contains user submitted content, comments and opinions and is for informational purposes only. Sometimes that numeric pad seems to randomly stop working though, and suddenly numbers don’t type at all, which can be frustrating to say the least. Read our, Learn more about Macworld's Digital Edition. More It sounds like the "e" key on your keyboard is broken or stuck. Or you may simply forget what your password is, which can happen if you use a standard user account for daily tasks and haven’t touched the administrators account in awhile. A final option for resetting your password is to use Apple’s recovery tools. I am trying to pair the keyboard but when the screen asks me to enter the numerical confirmation code, the number keys on the keyboard do not work. I setup a user account during the installation. When you see the command prompt, enter the following command to put the boot drive into read and write mode: Now run the following command to load Open Directory (Apple’s account directory service in OS X): launchctl load /System/Library/LaunchDaemons/com.apple.opendirectoryd.plist, Reset the password for your user account by entering the following command (replace “username” with the short name of the desired account), In OS X you can bind your user account to your Apple ID and then use it to reset your OS X password if you’ve lost it. Note that only Intel-based Mac computers have an SMC. We give you the scoop on what's new, what's best and how to make the most out of the products you love. Is your Mac not turning on? MacBook Pro :: Keyboard In Login Screen Not Working? Restart the Mac, and immediately hold down Command + OPTION / ALT + P + R keys together – keep holding the keys down until you hear a sound and see the screen flash, it may take a few seconds The Mac should make a chime sound again, then let it boot as usual When the Mac boots back up again, USB should be working as usual. While this account is generally hidden and inaccessible, you can quickly get to it for its administrative capabilities by booting your Mac into single-user mode. In the account’s settings, click the Reset Password button to change the account’s password. In this case your best bet is to retrieve your data from a backup. Get it looked at by Apple. Select it and click the Unlock toolbar button and then, after supplying your password to unlock the drive, you can select your disk in the password reset utility. Make sure the keyboard language you use is listed on the left-hand side. Choose your user account from the pop-up menu. Any ideas? It's very strange, and a bit alarming! This will perhaps be the easiest approach in most cases, and can be done with the following procedure: If you use FileVault encryption with your Mac, the password reset utility will not show your boot drive until you first unlock it with Disk Utility. Of course, there’s a slight danger that a day will come when that password doesn’t work—you’ve modified your Mac in some way that’s password-unfriendly or you’ve been negligent. In response to thomas_r. 1) Shut down your MacBook Pro. iMac (27-inch Mid 2011), Problems with your Mac’s built-in keyboard are always more worrying than any problem you may encounter with an external keyboard. Jan 2, 2014 10:54 PM in response to thomas_r. Target Disk mode lets you access your Mac’s hard drive as an external drive, provided that you don’t have FileVault enabled or a firmware password set on your Mac. Ideally you’ll never need to turn to these techniques. In response to Staffdaman. But should the bad thing happen, it’s nice to know you have so many fallbacks. In response to Neil_B, Question: Some users may experience issues with their keyboards not working as expected--possibly due to the Mouse Keys function being enabled on their Mac. Jan 3, 2014 4:06 AM in response to thomas_r. Click the button to reset the account’s password and supply a new one when prompted. This tip might also work for the keyboard so if your keys aren’t working give it a try. They now want to replace the logic part on the mother board and reprogram it. From here you can manually copy data from the drive or use Apple’s Migration Assistant or Setup Assistant tools to transfer your data. 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